Read these policies before confirming a new booking. Changes do not retrospectively remove rights under an existing booking. Your non-excludable consumer rights remain protected.
Exterior records
We photograph and record the bag exterior at warehouse check-in, before hotel dispatch and after return. These records help distinguish pre-existing marks from later damage.
Packing responsibility
Customers remain responsible for secure packing, suitable protection and compliance with courier rules. Snow Locker does not inspect or verify every item inside a closed bag.
Report promptly
Visible damage, missing bags or delivery discrepancies should be reported as soon as practical with the Bag ID, courier reference and photographs.
Courier claims
Courier liability, claim limits and evidence deadlines may apply while a bag is in transport. We assist with records but cannot promise a claim outcome.
Insurance
Unless expressly purchased and confirmed, Snow Locker fees do not include comprehensive travel or equipment insurance. Customers should consider suitable cover for high-value equipment.
Consumer rights and reporting
Email snowlocker@nippondirect.com.au with your Bag ID and available evidence. We will assess the issue and coordinate relevant records with our storage or transport partner. Nothing in this policy limits a remedy that cannot lawfully be excluded under applicable consumer law, including Australian Consumer Law where applicable, and you do not need to purchase extra insurance to exercise those rights. This policy does not impose an unquoted insurance limit or a blanket exclusion of our responsibility.